F.A.Q.

What payment methods are available?

We offer two types of payment, Credit Card (via Stripe) or PayPal.

We do not offer a Cash on Delivery Service.

What types of delivery are available?

The products are delivered exclusively through courier.

Is an order from an extra-EU country subject to the payment of customs duties?

Yes, the orders placed from extra-EU countries are subject to the payment of customs duties.

How do I know if my order has been shipped?

Within 48 hours from receiving a purchase confirmation you will receive a confirmation of shipment

Is it possible to track my order after shipping?

Yes, if you have not received a tracking number in your confirmation email, you can request your tracking number by contacting our Customer Service.

What should I do if I don’t receive the package by the expected delivery date?

If you don’t receive your order within 5-7 business days from receiving the email with the tracking number, please contact our Customer Service.

Can I receive the package at a different address other than my home address, for example my office?

Yes, just indicate where you want to receive the goods in the specific ‘’SHIPPING ADDRESS’’ form found at checkout.

What happens in case the courier loses my package?

In case your order is lost by the courier, just contact our Customer Service to be assisted on this matter.

What happens if the package is damaged upon delivery?

In case the package being delivered is not intact (meaning it is damaged, altered or opened), please notify the courier who is delivering the package and sign the delivery note, adding ‘’with reservation’’. In case this situation occurs, please notify the event via fax or email at the courier’s local office, forwarding the email for our knowledge, to our Customer Service.

 What should I do if I receive a wrong product?

If you receive a product other than the one purchased in the order form, we will replace the wrong product with the correct one. Simply contact our Customer Service and notify us within 30 days from the date of the order.

 What should I do if I receive a faulty product, how can I solve the issue?

LB9 Brand replaces faulty products free of charge for all customers: in this case contact our Customer Service operator to proceed with the exchange.

What should I do if a product is missing in my order?

In case the order is incomplete, please contact and notify our Customer Service.

What size should I get?

To choose the correct size of our LB9 products we advise to consult our SIZE GUIDE, present on the product page, directly below the size selector.

If you have any ulterior queries regarding fit and size, we ask you to contact our Customer Service operator.

If you have ordered the wrong size, we ask you to contact our Customer Service operator and he will organize the exchange with you, via email.

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