WHAT HAPPENS IF THE PRODUCT I PURCHASED DOES NOT GET PRODUCED?
For products purchased that do not reach 100% of the target, we will refund the item within 48 hours after the event closes.
If you have purchased other items, we will proceed with the production & shipment of them.
HOW CAN I CHECK WHETHER THE PRODUCT WILL REACH IT’S OBJECTIVE?
On each product page we will insert a progress bar that will automatically update with each order received.
WHEN WILL THE PRODUCTS ARRIVE AFTER PURCHASE?
We intend to deliver all items between 30 and 60 days of purchase. We will also keep you updated on the delivery stages after purchase.
WHAT HAPPENS IF THE SIZE I ORDERED IS WRONG?
For each product launch we will be prepared with an extra 10% stock to satisfy any size exchanges.
CAN I BUY PRODUCTS FROM THE STANDARD CATALOG TOGETHER WITH PRODUCTS FROM THE MADE BY YOU COLLECTION?
Absolutely yes, but delivery will be unified with the Made by you products.
IS THERE FREE SHIPPING?
Shipping will be free for orders over € 150
HOW LONG DOES THE EVENT LAST?
Each event lasts 72 hours (GMT + 1 Rome)
WILL THE GARMENTS BE AVAILABLE AFTER THE EVENT?
No, they will be absolutely exclusive only for the 72 hours of the event. It is though possible that we will make them available again during future Made By you events.
WHAT HAPPENS IF THE ITEM I RECEIVE IS DEFECTIVE?
We maintain our standard free return service in case of a defective products.